Privacy Policy

1. Data Controller

GlowKultur LTD

Address: Dingolfinger Str. 15, 81673 München, Germany

Email: beauty@glowkultur.eu

GlowKultur is the data controller responsible for your personal data.

2. Personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

a) Information you provide directly

• Name
• Email address
• Phone number (optional)
• Billing and shipping address
• Payment-related details (processed securely by payment providers – we do not store full card details)
• Account login information
• Order history
• Messages sent via contact forms or email
• Reviews or other content you submit

b) Automatically collected information

• IP address
• Browser type and device information
• Pages viewed and interactions with the Website
• Cookies and similar technologies (see section 9)

3. How we use your personal data

We process your personal data for the following purposes:

• To process and deliver your orders
• To manage your account and customer support requests
• To communicate with you about orders, returns, or service-related issues
• To prevent fraud and ensure Website security
• To improve our Website, products, and services
• To send marketing communications only where permitted by law or where you have given consent

4. Legal bases for processing (GDPR Article 6)

We process personal data based on one or more of the following legal grounds:

• Performance of a contract – to fulfil your order and provide services
• Legal obligation – e.g. accounting and tax requirements
• Legitimate interests – fraud prevention, Website security, service improvement
• Consent – marketing emails, cookies, or optional features (you may withdraw consent at any time)

5. Marketing communications

You will only receive marketing emails from us if:

• you have explicitly opted in, or
• local law allows us to contact you based on a previous purchase (soft opt-in), with a clear opt-out option.

You can unsubscribe at any time by clicking the unsubscribe link in emails or by contacting beauty@glowkultur.eu.

6. Sharing your data with third parties

We only share personal data with trusted third parties where necessary, including:

• Payment providers (e.g. Shopify Payments, PayPal, Klarna – if enabled)
• Shipping and logistics partners
• IT and hosting providers (e.g. Shopify)
• Analytics and marketing tools (e.g. Google Analytics – if enabled)
• Legal or regulatory authorities, where required by law

All third parties are required to process data securely and only for specified purposes.

7. International data transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• EU Standard Contractual Clauses (SCCs), or
• transfers to countries approved by the European Commission.

8. Data retention

We retain personal data only as long as necessary:

• Order and invoice data: as required by tax and accounting laws
• Account data: until you request deletion or your account becomes inactive
• Marketing data: until you withdraw consent

When data is no longer needed, it is securely deleted or anonymised.

9. Cookies and similar technologies

We use cookies and similar technologies to:

• ensure Website functionality
• analyse traffic and performance
• personalise content and marketing (where consented)

You can manage or withdraw cookie consent via our cookie banner or browser settings.

10. Your rights under GDPR

You have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise your rights, contact us at beauty@glowkultur.eu.

11. Security of your data

We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure. However, no internet transmission is completely secure.

12. Children’s data

Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from children.

13. Third-party links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Website with the updated date.

15. Contact

If you have questions about this Privacy Policy or how we handle personal data, contact us at: